Frequently Asked Questions
Everything you need to know about your Stüssy order.
How long does shipping take?
Most orders are processed within 2-3 business days. Delivery times vary by location, but domestic shipments typically arrive within 5-7 business days via standard shipping.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of the purchase date. Please note that certain limited-edition collaborations may be final sale.
Do you restock sold-out items?
We occasionally restock core staples, but many of our seasonal graphics and special projects are limited runs and will not be replenished once sold out.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know what size to order?
Each product page includes a specific size chart. Our garments generally follow a relaxed, streetwear fit. If you are between sizes, we recommend sizing up for a more traditional Stüssy look.